At Sunrise Window Systems and Sunrise Systems (2000) Ltd your privacy is important to us, and this privacy notice explains what personal data we collect from you, how we use it, and how you can correct any inaccuracies.

We take your privacy seriously and are fully committed to adhering to the quidelines published in the United Kingdom Data Protection Act and the General Data Protection Regulations (EU) 2016/679 which is applicable from the 25th May 2018.

You can contact us in relation to your privacy and this notice by emailing sales@sunrisewindowsystems.co.uk or writing to us at:-
Sunrise Window Systems Limited
Units 7-12 Jessop Way, Newark Industrial Estate Newark NG24 2ER

WHAT DATA WE COLLECT

Sunrise Window Systems Ltd and Sunrise Systems (2000) Ltd collects data from you and your company/employer both directly when you send us an enquiry online, over the phone, in person, and indirectly for example interacting with our website.

The data that we collect includes Name and contact information.

We also collect information you and your company/employer provide to us and the content of any messages you send to us electronically, by post and over the telephone. Any phone conversations may be recorded and monitored.

When you or your company/employer use our website we may record how you use our site to help us improve the online service we provide to you.

HOW WE COLLECT YOUR DATA

We may collect personal data about you, when you or your company/employer interacts with us by any means and receive data from third party companies, for example when they provide you with a service which has been arranged by us.

These sources may include:-

Data you give to us-
When you or your company/employer request information about one of our products, services or company.
When you or your company/employer speak to us over the phone or in person.
When you or your company/employer contact us via our website or social media.
From emails, letters and SMS.
When you or your company/employer participate in competitions, promotions or sponsorships.
When you or your company/employer participate in surveys or give us feedback.

Data when you use our services:-
Payment and transactional data if applicable.
Profile and usage data, including how you use our online services such as our website emails and social media.

HOW WE USE YOUR DATA

We use this to provide you and your company/employer with the best experience we can, including using your data to make sure we are providing you with the information that is relevant and specific to you. We may use your information to contact you and your company/employer about new products that may be of interest as well as safety information or legislation.

We have three basic uses for your information:-
To provide you and your company/employer with the products you purchase from us and to operate our business.
To communicate with you and your company/employer electronically, letter, SMS and phone.
Providing our products- We require this data to meet the legal requirements for providing you with these products and services. We also use your data to offer you and your company/employer high levels of customer service and support.

Communications- We use data we collect from you and your company/employer to communicate with you and personalise these communications to make them relevant to you and your company/employer.

Advertising- We may use data which we collect in your interactions with us, and some third party services to show advertising. For example:-
When you visit our website your browser stores a unique identifier in a cookie, which is then used by third parties such as google to show you adverts relevant to the products or services you have viewed on our site. We may also share this data with third parties, such as facebook so that they can deliver our advertisements to you within their platform.

The ads that you see may also be based on data we process about you, such as your previous transactions with us, search queries or the content you view.

WHAT LAWFUL GROUND DO WE RELY ON TO USE YOUR DATA?

There are different lawful grounds we rely on to use and collect your personal information, including contract, legitimate interests, legal or regulatory obligations, vital interests and consent.

Contract- when the use of your personal data is needed to perform our obligations of a contract we have with you and or the company you work for, or to take steps you request before entering into a contract.

Legitimate interest- We may use your data to fulfil our legitimate business interests where we have ensured your information and your rights to that information have been protected.

Legal or regulatory obligations- Where we believe it necessary we may use your information to comply with a legal or regulatory obligation we must meet. This could be information for registering the products we supply with the local authority for example.

Vital interests- In limited circumstances we may believe it is necessary to use your information to protect your own or someone else’s safety or vital interests.

Consent- We will rely on your consent to collect information from you such as cookie information and to send you promotional messages. We assume consent is given however you have the right to withdraw your consent at any time by emailing your request to sales@sunrisewindowsystems.co.uk.

HOW WE SHARE YOUR DATA

We only share your personal data with your consent or when it is necessary for us to provide you with a product or service you or your company/employer requested or purchased from us. We may also share data with companies working on our behalf or when it is required by law. We never sell or rent your data to third parties.

We may share your data with companies we use as agents or suppliers, for example to provide customer service and administrational support or to assist us operationally, protecting, cleansing, managing and securing our systems and databases. They must abide by this data privacy notice and are not allowed to use the personal data they receive from us for any other purpose.

We will only transfer or disclose your personal data in the following circumstances- if we sell any of our business, we may disclose your personal information to the prospective buyer of the relevant business.

In the event of a duty of disclosure due to compliance with legal obligations.

To enforce or to comply with our terms and conditions of use for non compliance.

For the purposes of fraud protection.

SOCIAL NETWORKS AND EXTERNAL WEBSITES

Our website may offer you the opportunity to share or follow information about us using third party social networking functionality such as ‘share’, ‘like’, or ‘follow’ buttons. Our website may also contain links to and from the websites of our partner networks and manufacturers.

COOKIES

We use cookies and other similar technology to provide you with our website and other online services and to collect data. Cookies are small text files which allow us to store your preferences , provide relevant advertising and analyse how our website and online services are performing.

We use cookies and other similar technologies for several purposes, including-
Storing your preferences.
Security.
Efficiency.
Analytics.
Advertising.
You can at any time refuse the use of cookies by updating your browser settings.

SECURITY

We are committed to protecting the security of you personal information using a variety of security technologies and procedures.

We will do everything within our power to keep your information safe, however data transmission via the internet is not completely secure therefore we cannot guarantee the security of your data in transit. Once we have received your information we will use clear policies and procedures to protect your data from unauthorised access, use or disclosure. We will never ask you to email sensitive information such as password details, payment details or personal banking information.

We store your data on secure protected servers inside the EU.

HOW TO ACCESS AND CONROL YOUR DATA

You can request a copy of the information we hold on you at any time and make choices about how we collect and use your data, including what information we hold about you and your communication preferences.

If you wish to request a copy of the information we hold about you, you can email or write to us at the addresses on page 1.

We will respond to requests to access or delete data within 30 days. If you are concerned we are not using your data in accordance with these processors and not meeting our legal obligation or you are not satisfied with our response to your data request you can refer to the Information Commissioners Office at www.ico.gov.uk.

You can choose whether you wish to receive communications from us by phone, email, SMS or post at any time. If you receive an email or SMS and wish to unsubscribe this can be done by emailing sales@sunrisewindowsystems.co.uk.

Our data retention periods are reviewed regularly and we only hold your personal information if deemed necessary for guarantee periods, to meet legal requirements or as stated in any contract we have in place with you.

This privacy notice may be updated at any time.